Making a referral for support
If you or someone you know is living with multiple sclerosis (MS) and needs support, there are several ways to access help. Referrals can be made by health professionals, carers, whānau, or the person with MS themselves.
Who Can Make a Referral?
Health Professionals
Doctors, nurses, allied health professionals, and specialists can refer patients to MS support services.
Carers and Whānau
Family members, friends, or carers can refer someone with MS, provided they have the person’s consent.
Self-Referral
People with MS can refer themselves directly to their local MS society or support service.
Who Can Make a Referral?
Contact Your Regional MS Society
Regional MS societies have Community Support Staff who provide one-on-one advice, arrange social groups, and help with service referrals. These staff can also assist with documentation and connecting you to the right services.
Online Referral Forms
Phone or Email
You can call or email your local MS society directly to make a referral.
MSNZ freephone helpline: 0800 MS LINE (0800 675 463)
Needs Assessment and Service Coordination (NASC)
- For complex needs or disability support services, a referral can be made to a NASC organisation.
- Health professionals, carers, whānau, or the person themselves can make a referral, but a Confirmation of Diagnosis may be required.
Submit A Service
What Happens Next?
Initial Contact
The regional MS society or support organisation will contact you or the person referred to discuss needs and next steps.
Assessment and Support Planning
Community Support Staff or a needs assessor will work with you to identify your needs and develop a support plan.
Ongoing Support
Ongoing support may include access to social groups, exercise classes, information sessions, and help with equipment or funding.
Frequently Asked Questions (FAQs)
Who can make a referral for MS support?
Do I need permission to refer someone else?
Yes, you must have the consent of the person you are referring, unless they are under 18 and you are their parent or guardian.
What information is needed for a referral?
Basic contact details, information about the person’s needs, and sometimes a confirmation of diagnosis from a health professional.
How long does it take to get support after a referral?
Most organisations aim to make initial contact within a few days, but wait times may vary depending on demand.
Where can I find more information?
Visit the MSNZ website or contact your local MS society for more details and support.